At the British Council, the health and safety of our staff, customers and the communities in which we operate is our top priority. Thank you for working with us as we follow the advice of the health authorities and government in our response to the spread of Covid-19 in Indonesia.
Following the directive on safe distancing issued by the Indonesia government on 23 March 2020, we have re-designed our test layouts to ensure that test takers and staff maintain a one metre separation at all times. We have also adopted important additional hygiene measures that have been dictated by the government.
The current situation for IELTS in Indonesia is that tests are cancelled until further notice.
Re-scheduling and refunds
IELTS test takers who have registered for a test can request to re-schedule their test date by up to three months or take a refund through our standard processes (an administration fee will be deducted).
We have made the following exceptions for test takers who can request to re-schedule their test date by up to three months or take a full refund without a deduction:
- are currently in a country or place that would face quarantine on arrival in Indonesia, and are therefore are unable to travel to Indonesia for the test
- are under 14-day compulsory quarantine order, 14-day medical surveillance or other self-quarantine order, as required by the Indonesia government
- have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms.
If any of the above apply to you, please make a request by completing "the test date rescheduling and refund form".
On the form, select ‘Other’ and indicate ‘Covid-19’ in the ‘Grounds for Application’ section. Note that you do not need to attach supporting documents to your request. E-mail the form to exams@britishcouncil.or.id. We will send a confirmation within five working days. However, we will not be able to process any refunds until our office re-opens, in line with Indonesia government policies.
Stay healthy.
Kind regards,
British Council Indonesia Foundation
